The customer gets this photo in their thank-you email. Take it outside: the whole car, clean, from the front corner.

They get a notification now. They're only emailed now if it's urgent or due today; otherwise it's in their morning summary.

Whoever it's for is notified right away. If no one calls back within an hour, the managers are alerted.

Anything the shop should hear about at the morning meeting. It goes on the meeting sheet with your name, or as "Anonymous" if you choose. Managers read it first and can always see who sent it.

Parts age starts when they're received. Review anything 25+ days on site and check the vendor's return terms.